Privacy Policy

1. Introduction

Welcome to My-CafeMate. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: Business name, contact person name
• Contact Data: Email address, phone number, business address
• Technical Data: IP address, browser type, device information
• Usage Data: Information about how you use our platform
• Business Data: Order information, inventory data, sales reports (stored in your tenant database)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our cafe management service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information to improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues
• To send you billing information and process payments

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal data:

• Bank-level encryption for data transmission and storage
• Multi-tenant architecture with strict data isolation
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Automatic daily backups
• Secure cloud infrastructure

5. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this privacy policy. We will retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Data Rights

Under data protection laws, you have rights including:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to data portability: Request transfer of your data
• Right to withdraw consent: Withdraw consent at any time

7. Third-Party Services

We may employ third-party companies and individuals to facilitate our service. These third parties have access to your personal data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Cookies

We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@mycafemate.com
• Phone: +977 980-0000000
• Address: Kathmandu, Nepal