Find answers to common questions and get support
Our support team is here to assist you with any questions or issues.
Email Support
info@mycafemate.comPhone Support
+977 980-0000000Business Hours
Sunday - Friday: 9 AM - 6 PM NST
Contact us via email (info@mycafemate.com) or phone (+977 980-0000000) to request a free trial. We'll set up your account and provide you with login credentials for your custom subdomain.
The 14-day free trial includes full access to all features: order management, inventory tracking, staff management, kitchen display, and analytics. No credit card required.
Initial setup takes just 5 minutes. We provide setup assistance to help you add your menu items, tables, and staff members.
The base plan is NPR 1,200/month and includes 500 MB storage, 10 GB bandwidth, 1,000 orders/month, and 3 staff accounts. Usage beyond these limits is charged at transparent overage rates.
You'll be charged only for what you use: NPR 25/GB for extra storage, NPR 15/GB for extra bandwidth, NPR 0.50 per extra order, and NPR 100/month per extra staff account.
Yes, you can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You'll have 30 days to export your data.
Yes! My-CafeMate supports multi-location management. You can track inventory, sales, and staff across different branches from a single dashboard.
Kitchen staff can log in to see real-time order updates. Orders automatically flow from the staff interface to the kitchen display, showing what needs to be prepared.
Yes, you can export your sales reports, inventory data, and other business information at any time through the admin dashboard.
Absolutely. We use bank-level encryption, automatic daily backups, and a multi-tenant architecture with strict data isolation between accounts.
My-CafeMate is web-based and works on any device with a modern browser: computers, tablets, and smartphones. No app installation required.
No technical knowledge is required. Our interface is designed to be simple and intuitive. We also provide setup assistance and ongoing support.
Contact our support team via email or phone. We respond within 48 hours for standard support, or 24 hours for priority support subscribers.